Payroll Reporting Centre - NOT loading

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Trusted Cover User
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Re: Payroll Reporting Centre - NOT loading

@kmahonI've still got reports from yesterday that havent been accepted but ones sent today have????  I have no idea what's going on.  I just hope it all updates overnight

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MYOB Moderator
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Re: Payroll Reporting Centre - NOT loading

Hi @ASparks 

 

Thank you for your post.

We did have confirmation that there was an issue with clients unable to access the Payroll Reporting Centre yesterday afternoon. While this issue has since been resolved, please let me know if today you are still experiencing reports not being accepted and I will investigate further for you.

Kind regards,
Jesh

MYOB Community Support

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Re: Payroll Reporting Centre - NOT loading

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Re: Payroll Reporting Centre - NOT loading

it is not recording any pays for me to be able to get through to the reporting screen

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Re: Payroll Reporting Centre - NOT loading

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Re: Payroll Reporting Centre - NOT loading

Hi @HABRAPP 


Thank you for sending through screen shots.

I was unable to open the images you provided so do you mind private message me those images so I can investigate further? Just to clarify also, are you getting an error message at all? Specifically, a timeout error message? If you are receiving an error, can you please let me know the exact wording of what that error message is.

Kind regards,
Jesh

MYOB Community Support

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Re: Payroll Reporting Centre - NOT loading

Hi. I'm not getting any errors when I try to record my pays nothing is recording.

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Re: Payroll Reporting Centre - NOT loading

Yes! Have requested help for this ourselves.  I have reset the timeout values in the config file and it hasn't helped.  Just sits and spins 

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