EOFY not flowing through to MYGOV

[WillyOZ]

Hello,

We have compleated our EOFY finisation, however only 1 employee has had their report as tax ready in their  ATO tab.

The other employee is not showing and reports for 2021/22 at all.

I called the suport number and was told it is a technical glitch and since been on hold for a long time ( 1 hour).

An answer would be nice please?

Regards

[Sam_R]

Hi @WillyOZ,

Thank you for your post. 

Could you please confirm if the employee in question has the green final indicator tick against their name in the EOFY tab?

[WillyOZ]

Hi Sam,

Thanks for your reply.

There is a tick against all employees names, I am not sure about the green colour.

Is this correct?

Thanks 

Wayne

[Sam_R]

Hi @WillyOZ,

Yes, that's correct! If this tick is present next to the employee it means their finalisation has been sent from the software. I do recommend speaking with the ATO if the employee is still not showing as 'Tax Ready' as they may be able to advise further. 

[WillyOZ]

Hi Sam,

Thanks for following this up and confirming the software has done its job.

We will call the ATO and try to sort it out.

Thanks

[Sam_R]

Hi @WillyOZ,

No problem, happy to help. 

You could un-finalise and re-finalise those affected employees to resubmit their totals, however, I'd still recommend speaking with the ATO to check why the delay is occurring.