Partner Zone

Help Line - ridiculous amount of time on hold and online chat

Jo29
Experienced User
11 Posts
Experienced User
Experienced User

11Posts

1Kudos

0Solutions

Help Line - ridiculous amount of time on hold and online chat

MYOB have become extremely disappointing with the amount of time on hold to talk to someone.  It gets to the point where I now hang up.  Then try to online chat.  Same problem.  There was a time, not that long ago when you could ring the Parnter number and actually get through.

 

Good way to lose business MYOB

 

You might find people either need help or in this case would like to set up the bank details in order to pay for the subscription.

 

Quite annoyed

1 REPLY 1
Tracey_H
MYOB Moderator
9,791 Posts
MYOB Moderator
MYOB Moderator

9,791Posts

1,159Kudos

1,480Solutions

Re: Help Line - ridiculous amount of time on hold and online chat

Hi @Jo29 

 

I'm sorry to hear that you're having trouble getting through to our phone support teams. When it comes to updating or providing bank details you can do that through your my.myob account, calling Partner support on 1300 555 117 or Accounts & Billing on 1300 793 130. Due to privacy laws we can't take payment details either here on the Forum or by Live Chat.

 

If you need any other type of assistance please don't hesitate to post on Forum, we're happy to help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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