Leave balance hours do not match Payroll register & Payroll Activity

[SapporoNiseko]

Hi,

What to do if leave balance hours do not match in Payroll register report and Payroll activity report?

(All other data are matched and correct i.e. Gross payment and Taxes)

Can I send EOFY finalisation?

Thanks.

[MareeHall]

I am having this problem with every client file I have on my books! Have run zero pay run, sent updated event and not fixed. Need clarification ASAP.

[Brenn1]

I have the same issue, everything else matches, only the leave balances - Activity Reprt is only showing leave accrued, not taking into account leave taken. Payroll Register Report is correct. How do we resolve it?

[Stor_Ind]

I am also having the same issue.

Everything else matches. Just my leave hours do not match.

What do we do to resolve this?

[JulieGav]

I have the same problem. I checked a new employee (started February) and one report show the current balances of all leave types as at 30 June (Annual, Personal & LSL) and the other balance is less any leave taken. But I then have terminated employees with varying degrees of issues. One has a nil balance, two have a negative balance. I need to finalise so that I can process payroll today!!! The video on this is less than helpful as it seems to put the blame back on the user that we must have done something!! Seriously??

Also, I didn't think that leave balances were reported to the ATO so does it even matter...?

[afile]

This has been going on for the last 4 years and MYOB has done nothing about it!!

[MareeHall]

So can we still finalise?

[Princess_R]

Hi everyone,

We appreciate your patience and understanding on this matter. 

If the leave balance hours from the Payroll Activity and Payroll Register reports don't match. I highly suggest to check the detail report of these two payroll reports. The Payroll Activity report pulls the data from the pay runs entered into the file for specific date. While, Payroll register report pulls data from the employees card history which can be manually entered. This is the data reported to ATO for your STP. 

If the Payroll Activity and Payroll Register doesn't match this indicates that the card history has been edited. You'll need to manually enter the correct figures on the Pay history of the employee's payroll details. After doing this, send an update event to update the information sent to the ATO.

To determine the cause of the issue I recommend to check the Entitlement balance detail in AccountRight. If you are using MYOB Business/Essentials check the Leave balance (detail). Compare this with activity and register detail reports.

Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

Cheers,

Princess

[JulieGav]

Please see my earlier comments regarding this. I use AccountRight and I tested the data on a relatively new employee. There have been absolutely no changes on their card file. The difference between the two reports is the leave taken from February to June.

The total leave accrued during the period is 84.51 hours and the employee has taken 

12 hours in total

PAYROLL ACTIVITY REPORT shows 84.51 hours

PAYROLL REGISTER REPORT shows 72.51

The difference between the two is 8 hours which is the total of leave taken. 

I have not made any changes to the individuals employee card as there has not been any need to.

[DTull]

Thanks @Princess_R Ive found the issue. We manually added LSL hours to 2 employee cards once they reached 7 year pro rata, and paid some LSL.

So their Payroll Register record IS CORRECT.

How do I alter the Payroll Activity to make it match the correct Payroll Register?

Many thanks

Darren