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Payroll Reporting Centre is not working

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hjeffries
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Payroll Reporting Centre is not working

When attempting to open the payroll reporting centre I am getting an error saying 'something went wrong at out end' this has been this was since yesterday and I urgently require access to finalise a reporting period with the ATO. 

 

MYOB ISSUE.JPG

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Komal_S
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Re: Payroll Reporting Centre is not working

Hi @hjeffries 

 

So we can investigate what's causing this, can you please attach the diagnostic log that gets generated after you get this error message.

 

Kind regards,
Komal

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hjeffries
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Re: Payroll Reporting Centre is not working

Please see below. MYOB LOG.JPG

Komal_S
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Re: Payroll Reporting Centre is not working

Hi @hjeffries 

If you're using AccountRight, can you please attach the entire log here in the form of .txt file? This is because the screenshot you've attached doesn't have details on why the system is throwing that error. It would also be recommended to try opening the Payroll reporting center first and generate the log after you get the error message. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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