Accountright - STP Finalisation reports don't match

[MelW20]

Hi Can I please get a private message. I have 353 employees and a high turnover of terminated staff. My summary page on the EOFY is correct, but individual summary is not and has many errors. As does the YTD Verfication report. Reversing / un-terminating / re-doing pay / re-terminating is not an option for our business. I have attached where on the summary page figures are correct for one employee (as example) and then the individual summary report which is incorrect. This error has occured for potentially over 200 employees / over 26 payrolls - which would equal me making approx. 5,200 corrections???????? This cannot be an acceptable answer or solution from MYOB....

[KarenTWB]

I am also in the situation where I would have to unterminate and reterminate over 100 employees, as well as do zero pays for them.

This worked for a couple of small businesses I work for but not for another one. So you could do all that work and find that it still isn't fixed.

I don't understand why this is happening as MYOB have had all this time to test it and get it right.

[MelW20]

Hi Karen - unfortunately, I had to assess the issues myself as I have first payroll for the new FY tomorrow so didn't have time to wait around for MYOB to assist me. So it was for some (not all) terminated employees prior to STP Phase 2 being applied. I basically had to remove termination date in their card file, make them active again, process a $0 payroll for them (as the update event button was no longer active) dated 30 June 2022 (pay period 30/6 > 30/6 as well). Then check to make sure this fixed the error in each individual payment summary, which it did. Then go back and enter their original termination date and de-activate them again. Approx 3-4 minutes for each employee that had errors. The painful part of the process was manually going into each employee individual paymant summary to see where the errors were and which employees needed re-activating as there was no pattern, some were ok, some weren't. Going forward, on the finalisation page, it would be very handy to have a report (similiar to Payroll Activity Summary report in MYOB) to visualise where the reporting errors were rather than the manual process to check. Eventually after correcting the almost 200 previously terminated employees and running through this process (which took me all day into the late evening) - I now balance....but still can't complete my EOFY finalisation due to an error code and it still won't let me report. MYOB have a lot to answer to making this whole process so drawn out and painful. STP Phase 2 seems to be the issue and we did not need to switch until Jan 2023. They should have advised all clients to hold off on the update until 1 July 2022. Making ATO reporting changes mid financial year was not the smartest thing to do and of course the headaches we are all dealing with is testament to that!! Frustrating!!! I would suggest you start doing as I did above to be pro-active about it! Good luck!!

[KarenTWB]

I did zero pays for terminated employees and now their YTD gross is showing as zero in the finalisation report.

What the hell is going on?

[Sargcon]

I did the same. I have been trying to call there help centre. Still on cue for more than an hour .

[davidryan]

Thanks MelW20.

Your advice to send through 0 pays at year end has resolved my issue. Maybe the grey hair this issue has caused will also magically resolve.

[LukeFaulks]

Hi MelW20,

Your instructions worked for me. I had 83 employees over the year. MYOB should be emailing every user & notifying them of the issue & also finding a better solution than to take termination dates out of every card file & having to process a zero dollar pay run. This allowed the YTD verification report to figures to match my Payroll Activity Summary. Hours of my time have been lost due to MYOB not testing the new STP system.

[PaulaHajek]

I haave no termination pays, did a zero payrun and still vefirfactio report does not matcch payroll register and summarry

[NatNat777]

I had the same issue with our EOFY finalisation and had to reinstate and then do a zero pay for the terminated staff to allow for them to show up.

That was one problem.

The other issue, MYOB gives you the option to start with STP pahse 2 but doesn't actually tell you the implications of it.

So because some amounts are no longer reported as gross wages, the gross wages for each individual did not match to what I thought they should, even though the grand totals matched.  MYOB told me I was being too thorough and I didn't need to check each individual if the grand totals matched, but I still like to check.  So I had to individually open the details for each employee and add toghether their gross, over time and allowances and then take away their salary sacrifice to get it to match back to what I believed the gross amounts to be.

Obviously the EOFY finanalisation screen isn't ready for STP phase 2 yet, and if this is the case we should not have had the option to even roll over to STP phase 2.  It was a nightmare and I had to run so many zero pay runs to try and work out what was happening.  I really hope it repoerted everything right in the end.

I've also had employees complain about how it looks.  I will be making notes to add this to our next staff meeting so that employees actually understand what is going on.

[F-N]

It worked for me too