Accountright - STP Finalisation reports don't match

[skonus16]

Hi MelissaCon,

I've managed to complete mine just now (relief!). I've spent about 6 hours waiting on phone to MYOB over the last 2 days, didn't get to speak to anyone though.

Doing a $0 pay for the employees that were incorrect worked this morning (I had to do it 5 times though before the amounts were correct in reporting centre). I would suggest to keep trying a $0 pay (it eventually worked for me) and maybe we should all send MYOB an invoice for the time we've spent problem solving their product without support, we pay good money for this software, it should work properly!

[KMH]

 I did the same finalised 30 Jun 22 before moving accross to STP 2 to avoid issues.  What I am finding is that even though the totals have changed in STP 2 my employees are confirming that the totals when they log in to the ATO portal are what they should be and correct and as reported.

Not sure I want to try to do any nil payruns.

[KMH]

Had you already finalised 30 June 22 before you did the $0 payrun?

[MelW20]

Nope - I ran the 0 pay to reconcile the YTD report and individual payment summarys before I finalised. I have heard of so many errors after finalising as well so I don't think this is the end of our woes unfortunately. 

[KMH]

I think you are right.

I am getting feedback from my employees that the totals on the ATO portal are correct, so dont want to go and try to change anything.  Hopefully MYOB will have a resolution.

[JenniSk]

I'm in the same position as this. Did you resolve it?

[miss_fixit]

Hi. Yes once I ran a zero pay run I then could process the payment summaries and they were correct. The first stp submission I had to undo as it changed to the wrong gross figures. Not sure what was going on with MYOB at the time but it's not very good. I hope you resolve yours. 

[KMH]

The answer I got from one of the moderators was as follows:-

Thanks for your post. Once a file has been moved to Phase 2 it will open all STP reports using Phase 2 reporting requirements. This means that reports finalised in Phase 1 won't display correctly as the reporting requirements are different. This only affects viewing reports from the Payroll reporting centre. The information sent to the ATO doesn't change once it has been finalised unless the finalisation is undone and an update event sent.

I finalised 2022 fin yr  before moving over to  STP2 so for my situation the above resolves my issue. 

[JH5048]

Hi

I have had the same trouble STP Reporting as well.  Our STP Reports list is correct and the ATO have accepted all of our pays.  The error seems to be the calculation of the EOFY Finalisation Report which is incorrect.  I have run it a few times as I had to send in a couple of unsent pays.  The more I sent, the less gross amounts for one employee I had in this report.  This employee now has a zero payroll for the year in this EOFY report even though they have 26 pay runs as being accepted.  I have checked with the ATO and they have all of the pay runs and correct amounts but I am reluctant to finalise, just in case it deletes everything at the ATO...... 

I have been waiting on the phone for 2hrs now and as a small business owner cannot afford to have my phone locked on one call for this amount of time.  There was something at the start of my call that said that if you have had STP EOFY Issues, you should have received an email to let you know how to fix.   I haven't received any emails.  Would have been nice for MYOB to send one to let us know there was a problem in the first place, rather than creating this stress and relying on everyone logging on to MYOB community to seek answers.

There is another MYOB Community Post by Tracey H saying they are having issues and they will be in touch éarly next week'.  It is now the middle of the week and there is no further info.

I can see here that the solution is to run a zero pay run.  Why should I have to do this to fix something that is obviously MYOB's error?  The information is already there, the report just needs to add it up correctly!

[KMH]

Hi, there are obviously issues with the MYOB reporting system when moving from STP 1 to STP2.

I have a YTD verification report for 2022 showing the correct totals prior to finalising in STP 1.  I did get an email yesterday because I had 2 ETP's in 2022.  Prior to receiving this I have had an ETP employee check the totals on the ATO portal which he confirmed are correct.  I  have also had many current staff check their totals on the ATO portal and they are correct even though the summaries now showing appear to have payroll categories missing.  So it appears from this that my totals sent to the ATO are correct.  The advice from the moderator Tracey H stated that once you move to  STP 2 (which I did after finalising 2022) the totals in the MYOB reporting system will not be correct but the MYOB payroll reports will be correct.

I don't really think MYOB know either and everyones situation is going to be different.  Who has time to sit on hold all day.  Very frustrating and if you do what some of the advice is you may make the situation worse.