Accountright - STP Finalisation reports don't match

[F-N]

I had the same issue. I was told that I need to do $0 payrun and send it to ATO.

Once accepted, my report started to show correct figure

[PM4]

Thank you so much, you are a genius! 

[JillL1]

We did our reconciliations for the 2022 year, lodged our reports via STP 1, then changed to STP 2 after the year end (processed 5/7) .     At that point we found that our 2022 lodged reports had changed - how is that even possible?? a lodged & accepted ATO report then ended up with different figures, or in some cases "0" income.   We had no choice but to correct that as we had no confidence in what had been submitted.     At one point during the process all of our employee records disappeared, thankfully that resolved.    We had hours of lost time trying to sort out something that should never have happened.   Why could MYOB not have advised us to hold off the STP 2 changeover if they were not ready??   All of this on top of being forced first into being online and then into using the browser for STP 2.  Not impressed...

[SheliR]

Hi Paula,

Did you get any help with this as this is what I am also experiencing... no ETP's and every employee added before STP2 is not showing up at all in the finalisation report.

Help!

[ninthavenue]

I worked out my issue and how to fix it. It was not with terminated employees but current employees and it was to do with the phase 2 STP. All of the phase 2 catergories were still to be assigned so that is why my totals were out. I assigned them all and did a zero payrun and now all correct

[skonus16]

Hi KarenTWB,

Did you manage to work out what happened? I'm experiencing same problem

[miss_fixit]

I had the same issue.  Figures were correct on the screen before I hit the finalisation button and then gross payments disappeared and only the tax and super are showing on the Payment Summary YTD report.  Will try another zero payrun and then see what happens.  Seriously this is not good.

[KMH]

Hi, I was just reading your message.

I did not changeover to STP2 until 1 July for the first payrun of the new financial year to avoid any issues.  My 30 June 22 YTD verification report was balanced and correct so I finalised the 2022 year prior to 30 June and income statements have been received by the ATO.  I noticed today that my 2022 YTD verification report is now different to what was finalised.  I can see the correct totals for each employee in the list but when I open each individuals summary the totals are wrong.  It appears that ETP amounts are missing and also some payroll categories.  I have been able to get 2 employees to check the income statements via their ATO login and the totals are correct.  So not sure what is going on but it is very confusing and not sure what, if anything I need to do.

[MelissaCon]

I've tried to do my EOFY finalisation for current employees but the gross payment amount for 2 employees is stating 0 (zero) and the tax amounts are incorrect, even though my weekly pay runs have been accepted without errors and there are other employees in the same pay runs that have balanced for the EOFY.

I've been on hold for hours each day, can anyone suggest a solution?

Note: These are current employees, not terminated.

[MelW20]

Still do $0 payrun - it should push through to update. Date 30.6.22