SGC payments not showing on STP finalisation report

[suecollis]

Hi

I am using Accountedge Pro and when I try to finalise my employees through STP, the Finalisation report shows $0 under the Super Guarantee category.

I checked on the Forum and found someone else had this problem last EOFY.  The problem is that historically Superannuation Guarantee Contributions was under the Expenses Category and not the Superannuation Category.

I have followed all the instructions and created a new SGC payroll category, under Superannuation and with the ATO Reporting Category as "Superannuation Guarantee", then I have eneterd $0 pays for all employees and moved the SGC amounts form the incorrect Payroll Category to this new one, but when I try to Finalise the pays for these employees the Super Guarantee amounts on the finalisation report are still showing as zero.  

I have spent hours on the phone today wih MYOB support and the final advice from them was that because I had created the new Payroll Category today, I would have to delete al the pays for the financial year and then re-enter them and that should fix the issue.  I have done this for one employee, and the Super Guarantee is still showing as $0 on the Finalisation report.

I have checked with the ATO, and they are not seeng the SGC value on their end either.

Please help . . .

Thank you

Sue

[ChrisMc]

Hi

Could I ask what ATO category does the super guarantee payroll category have?

Thanks Chris

[suecollis]

Hi Chris

The SGC payroll category is showing the ATO Reprting Category as Superannuation Guarnatee.

I have aattached a screenshot.

Thanks

Sue

[ChrisMc]

Hi

Can I suggest create a new superannuation guarantee category and assign ATO category as you have done

Flag it to one employee and create a zero pay and credit old SGC category and debit to new SGC category and lodge to STP

Let see if this triggers the STP option

Let me know

Thanks Chris

[suecollis]

Hi Chris

That's what I did when I first set up the new SGC category.  I processed $0 pays for each employee and debited the old Superannuation Category and credited the new one for the same amount.  It just didn't affect the STP report.

I have attached a screenshot.

Sue

[suecollis]

HI Chris

Here is a shot of the Pay History and you can see that the superannuation amount has moved to the new SGC payroll category.

Sue

[ChrisMc]

Hi 

I have reached out to the development team and apparently there was a simpliar issue in an older version of AccountEdge.  Could you let me know the version you are working with?

Thanks Chris

[suecollis]

Hi Chris

I am using v18.5 Release 23.1.2A

Thank you

Sue

[ChrisMc · Accepted solution]

HI

Are you able to download the latest version of AccountEdge Pro 18.6, which I understand will resolve.

You may need to do a zero pay and lodge.  Recommend to do one employee and check

Let me know if I can help further 

Kind Regards 

Chris

[suecollis]

Thanks Chris

I will give it a go and get back to you.

Sue