STP Error

[Rach7]

I have an error with super not reporting on EOFY STP report, when I go into the payroll category and open the Superannuation Guarantee I'm not able to change the ATO Reporting Category to Superannuation Guarantee, only has the option of To be assigned or Not Reportable, called the support line three time, spent hours trying to explain the issue over the phone to no avail and sent emails with screen shots of the error but still not response.

[LRBooks61]

Hi what category type have you ( tab) have you got it under?

lisa

[Rach7]

Hi Lisa,

It's under To be assigned, the only other option is Not Reportable, this is where the error is, no other option is available. When I create a new super category, Superannuation Guarantee shows as the ATO reporting category which is correct. The first time I called I was told to create a new super category allocate it to all employees and then run a $0 pay run but this didn't work. 

[LRBooks61]

Hi

What tab do you have it under, super or deduction?

Lisa

[Rach7]

It's under super. 

[LRBooks61]

Hi 

Can you send a screen shot please this will show what myob you are using and help to see why there is an issue

Not assigned and not reportable will stop it from reporting to ATO , so there is a problem somewhere

Lisa

[Rach7]

Hi,

I've attached a screen shot, you'll also notice the Contribution Type is Redundancy (expense) which I also can't change.

Please note I've used this category for all the employees for years, last year it reported fine.

[LRBooks61]

Hi

super isn't paid on redundancy see ato link following

https://www.ato.gov.au/Individuals/Jobs-and-employment-types/working-as-an-employee/leaving-your-job...

so that is why it isn't showing up

if it is to be shown you will need to change the super type 

for instance if it was for a genuine payroll eg last fortnight's pay and you need to apply sgc then you will need to do an adjustment 

you might have to check with your accountant on this one

Lisa

[Rach7]

Hi,

I'm not paying a redundancy, as I said somehow a error has occurred in the super category that I have been using for years, it doesn't let me change anything. 

I need to know how to transfer all the super that has been recorded under the super category that has the error to a new super category so it will show on the STP report or how I can get the error fixed. 

[LRBooks61]

Hi

First thing you need to do is to set up the correct super guarantee and allocate to your employees 

I am not sure of the best course of action after that , whether you can do a $0 pay run with the super categories 

neg on the incorrect SGC and positive on the correct one

i suggest you see if a moderator can help you.

@Tracey-h  has been very helpful in the past

Lisa