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STP Error

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Contributing User
6 Posts
Contributing User
Contributing User




Re: STP Error

Thanks Lisa, I've already tried the $0 pay run unfortunately didn't work. Still not getting any response back from customer service either. 
@Tracey if you are able to help I would really appreciate it?

12,172 Posts
Former Staff
Former Staff




Re: STP Error

Hi @Rach7 


Lisa's ( @LRBooks61 ) advice on how to fix this is correct so I'll just go through it in detail:


  1. Create a new Superannuation guarantee payroll category. The ATO reporting categories available for selection are determined by the Contribution Type, once the payroll category has been saved the Contribution Type can't be changed.
  2. Link all applicable employees to the new payroll category
  3. Process an adjustment pay to transfer the amounts from the incorrect payroll category to the correct one, if the super accrual is for the 2021/22 payroll year make sure the payment date is 30 June 2022.
  4. Unlink employees from the incorrect payroll category

When you process the adjustment pay zero out all amounts/hours, enter the super amounts as a negative against the incorrect super category and a positive against the correct one.


I've done an example where $1300 has been paid against an incorrect super category. When I run the Payroll activity detail report $1300 is allocated to Super guarantee wrong:



I processed the adjustment pay, entering $1300 as a negative against the wrong category and a positive against the correct category, net pay is $0:




When I re-run the Payroll activity detail report, the $1300 has been transferred from the wrong category to the correct one:



I hope that clarifies it for you. Please let us know if you need further help.

Previously @bungy15

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