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Unable to Back up on Line File

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DennisQ
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Unable to Back up on Line File

For a number of months I have been unable to back up our company file

The File is large 

A backuyp has been attempted on 3 different computers with the samer result

"The Connection to the server was lost - Please check that the server is on and Conected to the network"

 

Not sure which server it is meaning as I am not attempting to backup to a network - I am backing up to the C: drive

 

The warning message is atached

I wish to roll the year - And I really need to be aple to back up the file

A backup has been attempted at least 40 times with the same result

2 REPLIES 2
gavin12345
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Re: Unable to Back up on Line File

Hi @DennisQ 

 

The message is often misleading, it basically means connection between MYOB and the database (your online MYOB file) has been lost.

 

This can happen with large files even if the file is local. If your file is so large the file can't be backed up, you may need to get MYOB to create the backup and send you a link to the zip. They have done this on occasion for very large files.

 

You should probably consider starting a new file of getting the existing file purged. See this post  where some of the issues are discussed.

 

Regards

Gavin

CloverQ
MYOB Moderator
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Re: Unable to Back up on Line File

Hi @DennisQ 

 

I understand that you've since gotten in touch with our phone support team, who has escalated it for further investigation. I trust the teams will be able to find more details of the problem and assist with obtaining a backup file as well. 

 

If you have any other questions, please feel free to post again at any time.

Kind regards,
Clover

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