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April 2021
April 2021
Hi All,
Our custom connector to Power BI was working fine up untill last week, however, after no changes, we contiually get the error:
Web.Contents failed to get contents from 'https://ar1.api.myob.com/accountright/91.....(500): Internal Server Error
I see that this sometimes relates to people not having the latest version of accountright but we are up to date running version 2021.1.1.
Any ideas on what could be causing this issue?
Thanks,
Sharon
Solved! Go to Solution.
April 2021
April 2021
Hi @Sharrod
We found that this error can occur sometimes and that we get around it by retrying a few times until it works or abort if keeps failing
Jeff
April 2021
April 2021
Hi @Jeff_AccAddons & @Sharrod
Thanks for reaching out. With 500 errors, it is best to reach out to the API Support with a full http trace
(including request and response headers, URI and message body/JSON) of the call that is returning the error.
The API Support Team will then take a look at the call and be able to advise the next steps on how to proceed when faced with a 500 error.
The best way to get in contact with the API Support Team is to log a ticket. You can do this here.
Thanks,
@HelenB
MYOB API Team Leader
MYOB API Support Centre|MYOB App Marketplace|MYOB AccountRight API Endpoint Doc's
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