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I've sent an email to firstname.lastname@example.org on 18.04.2019 and never received a reply. Resent it today. And also checked the support api website / submit a request. (will post it here as i believe it is fairly important)
The email i had sent wasn't listed against my account, and the submit a request only mentions it will be unavailable over easter. Not sure if it is no longer used, or down, or needs updating.
Just letting you know.