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Yeah, it can be a bit of a pain, we're looking into options to improve this. We do actively monitor for new keys and engage with developers or approve as quickly as we can.
It seems the biggest hiccup is when developers delete or de-activate a key and register a new one, thinking it falls within the "2 key count"
Unfortunately, the infrastructure tool we use is set for the "first 2 keys", not "2 keys" ...
The best thing to do is, register a new key (say it's #3 for you) and drop an email immediately to email@example.com with the subject "New key for activation"
If you can put a 1 or 2 sentence description of what the new key is for (eg: Setting up a new key for our staging environment) and the team and review and activate as quick as they can
I wish I'd seen this 24 hours ago. The problems started when I added an additional app - so hopefully this is what I have been fighting. Cheers
Hi there Myles,
This relates to the API key you've provided in the x-myobapi-key header. It is either:
If you've created multiple API keys, you might need our support team to activate additional API keys - just drop an email to firstname.lastname@example.org with your API key and we'll be able to help out.
May - last edited May
I register a new app, I am getting a token key but when I called (ar1.api.myob.com/accountright) accountright URL then getting a below URL
"Message": "API key is missing or inactive",
"AdditionalDetails": "Header: x-myobapi-key",
"Information": "Warning, error messages have not been finalised in this release and may change"