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API key is missing or inactive

3 REPLIES
API Evangelist KeranM
285 Posts
API Evangelist
Australia
KeranM
API Evangelist

285Posts

89Kudos

55Solutions

Re: API key is missing or inactive

Hello there

 

Yeah, it can be a bit of a pain, we're looking into options to improve this. We do actively monitor for new keys and engage with developers or approve as quickly as we can. 

 

It seems the biggest hiccup is when developers delete or de-activate a key and register a new one, thinking it falls within the "2 key count"

 

Unfortunately, the infrastructure tool we use is set for the "first 2 keys", not "2 keys" ... 

The best thing to do is, register a new key (say it's #3 for you) and drop an email immediately to developers@myob.com with the subject "New key for activation"

 

If you can put a 1 or 2 sentence description of what the new key is for (eg: Setting up a new key for our staging environment) and the team and review and activate as quick as they can

 

Thanks all 

Keran McKenzie
Futurist in residence @MYOB

Are you a developer? Check out http://developer.myob.com
Looking for an Add-on? Check out http://myob.com/addons/

Twitter: @myobapi | @keranm
Partner kiwinode
18 Posts
Partner
kiwinode
Partner

18Posts

3Kudos

2Solutions

Re: API key is missing or inactive

I wish I'd seen this 24 hours ago.  The problems started when I added an additional app - so hopefully this is what I have been fighting.  Cheers

MYOB Staff Post DeveloperJack
141 Posts
MYOB Staff Post
Australia
DeveloperJack
MYOB Staff Post

141Posts

31Kudos

21Solutions

Re: API key is missing or inactive

Hi there Myles,

This relates to the API key you've provided in the x-myobapi-key header. It is either:

  • The header is missing or incorrect
  • The API key is not provided properly.
  • The API key is inactive.

If you've created multiple API keys, you might need our support team to activate additional API keys - just drop an email to developers@myob.com with your API key and we'll be able to help out.

Cheers!

 

Jack Skinner
MYOBapi Evangelist

Are you a developer? Check out http://developer.myob.com
Looking for an Add-on? Check out http://myob.com/addons/
Experienced Partner Myles
10 Posts
Experienced Partner
Australia
Myles
Experienced Partner

10Posts

1Kudos

0Solutions

API key is missing or inactive

Hi Team,
I register a new app, I am getting a token key but when I called (ar1.api.myob.com/accountright) accountright URL then getting a below URL

 

"Errors": [
{
"Name": "DeveloperInactive",
"Message": "API key is missing or inactive",
"AdditionalDetails": "Header: x-myobapi-key",
"ErrorCode": null,
"Severity": "Error",
"LearnMore": "http://developer.myob.com/api/accountright/api-overview/error-messages/?label=developer_inactive&con..."
}
],
"Information": "Warning, error messages have not been finalised in this release and may change"
 

Please suggest, 

Thanks.

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