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Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

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AliRameez
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AliRameez
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Re: Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

In case if that helps anyone, this issue happens where some larger company files are unable to have data posted as the API will return an "IncorrectRowVersion" error. This is a known issue in MYOB API. 

 

The workaround they've mentioned was Try unticking the "Warn for Duplicate" preference in AccountRight which is found under the Setup menu > Preferences > Sales.

 

This means that you will have to manually check for invoice numbers inside AccountRight to ensure there are no duplicates. 

iamglt
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iamglt

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Re: Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

Cool thanks for letting us know - have raised a support request with the API team...

Contributing Partner Andrew_Reeves
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Andrew_Reeves
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Re: Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

Hi - no we didn't figure it out.

 

In our case, we opened and saved every Card file in the system and then it started working again. Either there was a setting on a card file that conflicts and this was corrected, or there is some sort of record lock that is not removed and this is incorrectly locking the syncing and someone this eventually got released.

 

We are working again but very nervous that this could come back.

iamglt
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iamglt

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Re: Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

Hi,

 

We are also experiencing the same issue.  Can anyone explain what is going on?

AliRameez
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AliRameez
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Re: Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

@Andrew_Reeves I am having the exact same issue from past 2-3 days. Did you workout anyway to fix this problem or had a chat with MYOB support team?

 

Can you please share any update here.

MYOB Moderator HelenB
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HelenB
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Re: Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

Hi @Andrew_Reeves ,

 

Thanks for reaching out. With this issue, please drop the API Support Team an email at developers@myob.com with all the details so they can take a closer look for you.

 

Thanks

 

 

@HelenB
Helen Brophy
MYOB AccountRight & Essentials API Liaison

Are you a developer? Check out http://developer.myob.com
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MYOB API Support Centre - https://apisupport.myob.com
Contributing Partner Andrew_Reeves
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Contributing Partner
Australia
Andrew_Reeves
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Account Right 2019.2.1 API - 409 Error on new Sale Invoice Item

I have a .Net application which syncs new Invoices into Account Right as a Sales Invoice Item using the .Net SDK connecting to an on prem server Windows 2019 hosting Account Right 2019.2.1

 

Has been working fine then suddenly yesterday it is failing with a 409 Conflict error. The exception details has "null" for Errors and the Inner Exception just says "The remote server returned an error: (409) Conflict". My understanding of the 409 error is this relates to existing entries not a brand new one.

 

I can still sync Timesheets up and and Card information (Customers and Employees) down without a problem.

 

What could be causing this?

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