Internal exception in the backend cloud api

2 REPLIES 2
MYOB Moderator HelenB
303 Posts
MYOB Moderator
MYOB Moderator

303Posts

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Re: Internal exception in the backend cloud api

Hi @nic-acc-addons1 

 

Thanks for reaching out. I understand that the API Support Team are working with you on this issue. We will leave you to work with them directly to help you get this resolved.

 

Thanks

 

 

@HelenB

Helen Brophy

MYOB AccountRight & Essentials API Liaison


Are you a developer? Check out http://developer.myob.com

Looking for an Add-on? Check out http://myob.com/addons/

MYOB API Support Centre - https://apisupport.myob.com
Valued Partner MickDevine
242 Posts
Valued Partner
Australia
Valued Partner

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Re: Internal exception in the backend cloud api

We've had an increasing number of 500 Communication errors over the past couple of weeks. They are intermittent and sometimes an immediate retry will work. Sometimes retrying later will work. But it's frustrating for customers! MYOB are aware and are apparently investigating

 

cheers, Mick

Mick Devine
Calxa - Budgets and Cashflow forecasts for not for profits and small businesses
mick@calxa.com  www.calxa.com
Ph 1800 733 149
Contributing User nic-acc-addons1
8 Posts
Contributing User
Contributing User

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Internal exception in the backend cloud api

Since update 2019.2.1. A lot of our customers are receiving "An exception was thrown that was not handled correctly. If this situation persists please contact developers@myob.com for further assistance."

 

This is starting to affect us greatly and our customers/myob customers are really upset. It can happen on any endpoint. And calling the endpoints (same url) a second time usually works.

 

Are you aware of the issue. And when will it be resolved.

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