Lack of Support for Developers

[spiffybrian]

I've been getting a "DeveloperInactive" message since Saturday when I tried to add a third key for testing. I am trying to develop apps for both AccountRight and Essentials, which chews up my 2 keys, leaving nothing for testing.

To try to resolve the problem, I deleted the Essentials key, but that still didn't help.

Since my post here, it looks like something's changed, so hopefully that's sorted out the issue.

[KeranM · Accepted solution]

Hi there Brian

I'm sorry to hear that. I can confirm that our support is up and running and we are actively updating keys and answering support tickets.

I can confirm Twitter is no longer our support channel and as such isn't actively monitored for support. Emails and support tickets are monitored.

Your keys are all active, I don't see any reason why you should be having trouble.

Can you let us know what error messages you are seeing?

Thanks

[spiffybrian]

It appears that the level of support for the MYOB API is near non-existant at the moment.

I happened to create an API key beyond my allocation, and now I've been locked out of that key for over 2 days now, even though I deleted other keys and am currently within the 2 key limit.

I can't test out new code because of this, and I have customers waiting on updates, but I can't do anything because I don't have access to a test key.

My email request has gone unanswered, and twitter messages have also been ignored. How are we meant to get the work done to help our customers use MYOB if a simple request like this can go unanswered for an extended period? And remember too, that the problem has been caused by MYOB's own systems.

Please help!!!!