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Login EX: encountered a communication error

9 REPLIES 9
MYOB Staff Jacob_S
14 Posts
MYOB Staff
New Zealand
Jacob_S
MYOB Staff

14Posts

5Kudos

3Solutions

Re: Login EX: encountered a communication error

Hi @MTBuilder

 

Thanks for reaching out. Last week we made a security change to our API meaning we will no longer accept connections using TLS1.0. As @Triboss has said, you will need to update the SDK and ensure you are using TLS1.1 or greater. 

 

Here is a link to our blog post which has more information on this - http://myobapi.tumblr.com/post/177017431449/tls10-no-longer-supported

 

Thanks,
Jacob
MYOB API Team

Are you a developer? Check out http://developer.myob.com
Looking for an Add-on? Check out http://myob.com/addons/
MYOB API Support Centre - https://apisupport.myob.com

Valued Partner Triboss
84 Posts
Valued Partner
Triboss
Valued Partner

84Posts

44Kudos

12Solutions

Re: Login EX: encountered a communication error

Hi,  you need to update the SDK, not the addon connector:

https://www.nuget.org/packages/MYOB.AccountRight.API.SDK/

Partner ParamRamanan
1 Post
Partner
Australia
ParamRamanan

1Posts

0Kudos

0Solutions

Re: Login EX: encountered a communication error

Hi TrevorAH

can you please advise how to get the version of the connector,

2018.1.4 installer only contains the connector version 2.21.6556

Contributing Partner TrevorAH
9 Posts
Contributing Partner
Australia
TrevorAH
Contributing Partner

9Posts

0Kudos

0Solutions

Re: Login EX: encountered a communication error

Upgrading the AccountRight API from 2016.2.99 to 2018.1.144 fixed this for us.

 

Contributing Partner TrevorAH
9 Posts
Contributing Partner
Australia
TrevorAH
Contributing Partner

9Posts

0Kudos

0Solutions

Re: Login EX: encountered a communication error

My add-in has started failing today with the same error message. I'm investigating this too.

 

Valued Partner Triboss
84 Posts
Valued Partner
Triboss
Valued Partner

84Posts

44Kudos

12Solutions

Re: Login EX: encountered a communication error

Partner WillVDC
1 Post
Partner
WillVDC
Partner

1Posts

0Kudos

0Solutions

Re: Login EX: encountered a communication error

Also getting similar this morning.

 

Error getting company files: MYOB.AccountRight.SDK.ApiCommunicationException: Encountered a communication error (https://api.myob.com/accountright) ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream

Partner MTBuilder
3 Posts
Partner
Australia
MTBuilder
Partner

3Posts

0Kudos

0Solutions

Re: Login EX: encountered a communication error

let me know how you go.

Contributing Partner Andrew_Argent
8 Posts
Contributing Partner
Australia
Andrew_Argent
Contributing Partner

8Posts

0Kudos

0Solutions

Re: Login EX: encountered a communication error

I am having the same issue this morning, am currently on hold with MYOB....

Partner MTBuilder
3 Posts
Partner
Australia
MTBuilder
Partner

3Posts

0Kudos

0Solutions

Login EX: encountered a communication error

I am receiving a communication error this morning. "Login Ex: Encountered a communication error (https://api.myob.com/accountright)

Are there any known issues?

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