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July 2019 - last edited July 2019
July 2019 - last edited July 2019
Hi All,
I have an application that very recently has begun getting random 500 Internal errors when querying various endpoints on the MYOB Account Right API. At times it is working fine and at other times it will throw the error constantly. Wait 15 mins and the API is working OK again, 10 mins later 500 errors.
Is there any issues known with MYOB 2019.2?
Could an 500 error be an API limit issue?
We have experienced this on numerous company files across numerous different MYOB accounts on different internet connections. Only common theme is Myob 2019.2.
July 2019
July 2019
You're not the only one. We reported this last week and apparently the engineering team are looking at it.
cheers, Mick
July 2019
July 2019
Hi @Bdenford,
Thanks for reaching out. So the API Support Team can take a closer look, please reach out to them directly at developers@myob.com with a full HTTP Trace (including request and response headers, URI and message body/JSON).
Thanks
Thanks,
@HelenB
MYOB API Team Leader
MYOB API Support Centre|MYOB App Marketplace|MYOB AccountRight API Endpoint Doc's
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July 2019
July 2019
We are also experiencing this problem. Unfortunately because of its apparent sporadic nature, it is difficult to get a full HTTP trace as it's hard to replicate in a one-off isolated API call. We will continue to try nonetheless but we do have a lot of clients that appear to be impacted in the meantime.
July 2019
July 2019
I should be able to get one.... Every 4-5 tries it happens to us.
July 2019
July 2019
July 2019
July 2019
July 2019
Yes, all good at our end too.
Mick
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