MYOB 2019.2 API Random 500 Internal Errors

7 REPLIES 7
Valued Partner MickDevine
242 Posts
Valued Partner
Australia
Valued Partner

242Posts

19Kudos

19Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors

Yes, all good at our end too. 

 

Mick

Mick Devine
Calxa - Budgets and Cashflow forecasts for not for profits and small businesses
mick@calxa.com  www.calxa.com
Ph 1800 733 149
Contributing Partner Bdenford
6 Posts
Contributing Partner
Contributing Partner

6Posts

1Kudos

0Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors

Well, since late last week the error is gone.... For now.

Anyone else still experiencing issues?
Partner dizzybee
2 Posts
Partner
Partner

2Posts

0Kudos

0Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors


@Bdenford wrote:

I should be able to get one.... Every 4-5 tries it happens to us.


Thanks @Bdenford! - we'll try to do a few requests close together and see if that brings it about

Contributing Partner Bdenford
6 Posts
Contributing Partner
Contributing Partner

6Posts

1Kudos

0Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors

I should be able to get one.... Every 4-5 tries it happens to us.

Partner dizzybee
2 Posts
Partner
Partner

2Posts

0Kudos

0Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors

We are also experiencing this problem. Unfortunately because of its apparent sporadic nature, it is difficult to get a full HTTP trace as it's hard to replicate in a one-off isolated API call. We will continue to try nonetheless but we do have a lot of clients that appear to be impacted in the meantime.

MYOB Moderator HelenB
303 Posts
MYOB Moderator
MYOB Moderator

303Posts

223Kudos

65Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors

Hi @Bdenford,

 

Thanks for reaching out. So the API Support Team can take a closer look, please reach out to them directly at developers@myob.com with a full HTTP Trace (including request and response headers, URI and message body/JSON).

 

Thanks

 

 

@HelenB

Helen Brophy

MYOB AccountRight & Essentials API Liaison


Are you a developer? Check out http://developer.myob.com

Looking for an Add-on? Check out http://myob.com/addons/

MYOB API Support Centre - https://apisupport.myob.com
Valued Partner MickDevine
242 Posts
Valued Partner
Australia
Valued Partner

242Posts

19Kudos

19Solutions

Re: MYOB 2019.2 API Random 500 Internal Errors

You're not the only one. We reported this last week and apparently the engineering team are looking at it.

 

cheers, Mick

 

 

Mick Devine
Calxa - Budgets and Cashflow forecasts for not for profits and small businesses
mick@calxa.com  www.calxa.com
Ph 1800 733 149
Contributing Partner Bdenford
6 Posts
Contributing Partner
Contributing Partner

6Posts

1Kudos

0Solutions

MYOB 2019.2 API Random 500 Internal Errors

Hi All,

 

I have an application that very recently has begun getting random 500 Internal errors when querying various endpoints on the MYOB Account Right API. At times it is working fine and at other times it will throw the error constantly. Wait 15 mins and the API is working OK again, 10 mins later 500 errors.

 

Is there any issues known with MYOB 2019.2? 

Could an 500 error be an API limit issue? 

 

We have experienced this on numerous company files across numerous different MYOB accounts on different internet connections. Only common theme is Myob 2019.2.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post