Re: Missing Invoice in MYOB

5 REPLIES
MYOB Staff Post DeveloperJack
107 Posts
MYOB Staff Post
Australia
DeveloperJack
MYOB Staff Post

107Posts

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Re: Missing Invoice in MYOB

Hi there @LiewMohKwei,

It's a little difficult to speculate on what might be happening here without knowing exactly what is 'missing' and in what manner.

 

I'd start with first identifying a list of what invoices are missing, and seeing if you can find them in AccountRight Live via a different search. Then, you can do an oData filter to search for them via the API.

 

It might be best to reach out to our support team via developers@myob.com with any logs/lists that you can source so we can help you in more detail without posting data on the forum here.

 

Cheers,

Jack

Jack Skinner
MYOBapi Evangelist

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Partner LiewMohKwei
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Partner
Australia
LiewMohKwei

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Re: Missing Invoice in MYOB

Hi,

 

We not able to get any log file, this is reported by our customer.

Which MYOB AccountRight integrating with our Warehouse Management System.

 

Not all invoices are missing but on and off, some invoices are missing intermittently.

 

Please advise?

 

Thanks.

 

MYOB Staff Post DeveloperJack
107 Posts
MYOB Staff Post
Australia
DeveloperJack
MYOB Staff Post

107Posts

27Kudos

14Solutions

Re: Missing Invoice in MYOB

Hi there Hugo,

 

When creating a resource in the API we'll respond with a 201 created response, and the URI of that resource will be in the Location header of that response. You can then do a GET call via the API to that URI to retrieve the resource you've just created. You can also include ?returnBody=true in the URI of your POST call and we'll include the created resource in the response.

 

Both of these methods will give you a way to track the resource URI (and therefore its UID etc).

 

If that's not working for you, best drop us a note with your API HTTP logs through to developers@myob.com and we can assist in more detail there.

 

Cheers!

Jack

Jack Skinner
MYOBapi Evangelist

Are you a developer? Check out http://developer.myob.com
Looking for an Add-on? Check out http://myob.com/addons/
MYOB Moderator Neil_M
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MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

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Re: Missing Invoice in MYOB

Hi @LiewMohKwei

 

Welcome to the MYOB Community Forum, I hope you find it a great resource.

 

I’ve moved your post onto our Developer board, so you can get assistance and suggestions from our developer community. Additionally, you can also email our developer support team on developers@myob.com. That being said as this is very close to the end of year period, the developer inbox may be closed for the year



Regards
Neil
MYOB Client Support
Partner LiewMohKwei
3 Posts
Partner
Australia
LiewMohKwei

3Posts

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Missing Invoice in MYOB

Hi,

 

I am Developer from Datapel, where we posting a invoice from out Warehouse System to MYOB.

Usually, if the failed, MYOB AccountRight will return a clear message back to our system.

 

With that specific return message, we able to alert the user correctly to next approach.

 

However, we have a customer - Duraplex, they have the same issue, but no return message from MYOB, therefore our system will mark as completed successfully.

 

Could you please advise what's going on or what sort of details or screenshot you required for further investigation?

 

Thanks.

Hugo

Partner LiewMohKwei
3 Posts
Partner
Australia
LiewMohKwei

3Posts

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Re: Missing Invoice in MYOB

Any log files from MYOB AccountRight that we able to refer to more information for next approach?

Thanks.

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