Zero dollar lines on invoices

[cj]

Hi KotaroK,

Can you tell me when the designers are going to address the problem of 0.00 amounts showing against transaction lines in sales invoices when we need to use more than one line for one value amount?

Inserting a blank line doesn't work for those of us who use professional invoices, as we want to put a date in the date column, especially for the first line on a particular date. That's why we use the professional format rather than the service invoice.

I can't imagine this would be difficult to fix, yet it never is.

Thanks

[KotaroK]

Hi @cj,

Thank you for contacting us on Zero dollar lines on invoices enquires.

Please reach out to the API team at developer@myob.com with details if this is API relevant question.  

Besides, you will be responded here by one of our helpful community members for in-product questions.

Thank you.

[cj]

I emailed the developers about this and a list of other issues with MYOB 2019.3 two weeks ago. Their response was to send me here to the forum.

I've had a look at the release notes for 2019.4 and can't see much to excite me there.

Who are your designers? They seem like a bunch of kids playing around developing new gadgets for the fun of it, but don't address the basic issues that people here on the forum complain about.

All most of us want is a program that works. AR 2019.3 doesn't.

[Steven_M]

Hi @cj 

From a front end perspective, entered lines on a transaction are treated as transactional lines and thus an account/item/activity and amount is required to be selected. This does mean that if you need to enter a description only line you would need to designate that line is different from a transactional line and thus inserting a header line is the recommendation to that do. A header line will allow the user to enter a description only for that line, other values such as tax code, job, date, quantity are not allowed to be entered as part of that header line.

To my knowledge, we don't have any immediate plans to introduce a description only line that will allow for those additional records (tax code, job, date, quantity...) to be entered with the AccountRight 20xx range. It may be something considered in the future for that product range but not something actively being worked on.