error 401 unauthorized creating service invoice, but can create item invoice

[Hannah_B · Accepted solution]

HI @skihappy ,

Thanks for reaching out, The error 401 Unauthorised is normally caused by single sign-on being enabled from the front end of the program. When single sign-on has been enabled this means you are not required to pass the CFtoken header via the API.

If you remove the CFtoken header and complete a request is this now successful?

Single Sign on: https://apisupport.myob.com/hc/en-us/articles/360001479716-Single-Sign-on-SSO-and-cftoken

If the above does not resolve the issue this leads me to think that you might not have full user access to the file. 

Thanks, 

[skihappy]

removing the "cftoken" header still had same issue

noticed that cftoken was "blank"

checked and found my credentials was being reset before the insert operation, 

fixed the reset operation

checking the "cftoken" confirmed  cftoken was correct for user , now working

Thanks