2 Step Authentication for new phone on account edge

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2 Step Authentication for new phone on account edge

I have a new phone and need to set up the 2 step authentication on it.  Still have the old phone so can log in with that.  The posts telling you how to do this are for Account Right and I use Account Edge.  Log in pages look different.  I can't find 2 step authentication under my profile in Account Edge.  How do I set up the new phone?

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MYOB Moderator
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Re: 2 Step Authentication for new phone on account edge

Hi @Scribblescreate 

 

If you do have a new phone and were wanting to update that to be your 2FA device, I recommend following the steps on our help article Setting up two-factor authentication on a new phone. This article steps through how to update the system to use your new phone to generate the authentication code

 

Note that this is done through a security portal and not through your my.MYOB

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: 2 Step Authentication for new phone on account edge

Hi Neil

 

Thank you for your reply.  I did look at that article, but unfortunately it is for Account Right and I am on Accunt Edge.  My personal information page looks nothing like what is in the article.  My options are "My Details" (which has no mention of 2 step); My Business Details; Invoices; Payment Profiles; Change Password; Change Log in.  Change Log In also does not mention 2 step.  Any clues?

 

Thank you!

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Re: 2 Step Authentication for new phone on account edge

Hi @Scribblescreate 

 

Those sound like the tabs on my.MYOB, which is not the site to update your 2FA device. Instead you need to follow the link contained in the aforementioned article. Whilst this link does use your my.MYOB credentials it is not the my.MYOB portal.

 

Please follow the steps and click on the link mentioned in the article, and that should bring you to the IDAM – Self service portal and not my.MYOB

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: 2 Step Authentication for new phone on account edge

How dopey am I?!  Worked a treat.  Thank you so much.

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