Accountedge mobile syncing error 400 dropbox

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Experienced User Waylen
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Accountedge mobile syncing error 400 dropbox

There is a problem when syncing from accountedge mobile app.

 

When trying to sync invoices or refresh Dropbox error 400, Maybe a recent dropbox update could of effected the communication between accountedge mobile and Dropbox

 

I have tried the following :

 

Reauthorising the drop box

 

Unlinking and relinking dropbox

 

Adding a new device and trying to sync/link new device, when I do that it says “login failed! This device name is not correct. Please confirm your settings in accountedge.”

I am 100 percent certain I spelt it correct (confirmed by the folder name in the dropbox and the devices tab in accountedge pro desktop)

 

tried deleting the app off a  iphone and reinstalling but cant do the initial link to dropbox. says “login failed! This device name is not correct. Please confirm your settings in accountedge.” 

 

I even tried deleting the “apps” folder in drop box prior to relinking accountedge pro to drop box in the hope it would create a new folder without the problems im having. That also didn’t work.

 

attached screenshot is the error messasge that comes up on one of my devices IPAD still logged in.

Problem present on many different iphones and ipad 

 

I was on the phone for 3hrs and 15mins to someone at MYOB and that. Didn’t yield any results at all. I am currently waiting for specialist to call me back, but I am not hopeful it will fix anything as I am worried it may be something complicated. I think the accountedge pro app needs a really good update. I pay big $ every year for measly updates and the “privilege” to “support”. I really think if any of that money went into developing the app and fixing glitches, customers like me wouldn’t have the dissatisfaction toward the MYOB company. My supprot price has also gone up again, how do they decide to put the price up without even notifying us. Its just like SUPRISE!! price rise again. but no $ spent on app sofware improvement. Less take, more give please. 

 

PLEASE HELP. This app is a crucial part of my business and its not working.

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Partner Vicken
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Re: Accountedge mobile syncing error 400 dropbox

I have the exact same issue today, i had no problems last week.

Any help would be appreciated.

 

Experienced User Waylen
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Re: Accountedge mobile syncing error 400 dropbox

Did u recently update dropbox on one or any of your devices linked to your drop box account? 

 

I updated on a different phone but devices not updated still didnt work. 

 

All i can think is the recent update of dropbox (even though on a diiferent device) may of changed something. 

 

MYOB on Friday said this was the first case they had heard of. 

CircuitWork
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Re: Accountedge mobile syncing error 400 dropbox

I've got the same problem. Tried to sync 20+invoices on Saturday and system 'crashed' noticed it also erased customer cards  and all their invoices.  

Did you work out what went wrong? I think your right about dropbox not recognising app. I've got firewalls turned off and can't get main computer to sync either.

 

MYOB Moderator CloverQ
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Re: Accountedge mobile syncing error 400 dropbox

Hi @Vicken @Waylen @CircuitWork,

 

Sorry to hear you are unable to back up to Dropbox from AccountEdge Mobile app. This is due to the current version of mobile app v4.2 is not compatible with an update Dropbox deployed. 

 

Our teams are currently working on an update for the mobile app. For more information and updates, please follow this announcement post: 

 

Dropbox.com_400_error

 

We appreciate your patience and understanding in the meantime. 

Cheers,
Clover

MYOB Community Support

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Experienced User Waylen
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Re: Accountedge mobile syncing error 400 dropbox

Hey mate , never worked it out. Your problem sounds different though. Seems like they are working on a solution for my problem. 

Experienced User Waylen
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Re: Accountedge mobile syncing error 400 dropbox

6 DAYS and still no solution or even a estimated ETA on a solution or update. Cant help but feel like an idiot if i stay witgh MYOB after this. Especially when considering the high cost for little to no support. 

MYOB Moderator Jake_N
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Re: Accountedge mobile syncing error 400 dropbox

Hi @Waylen,

 

I am sorry that you have been affected by this issue and can understand your frustrations in wanting to get this resolved as soon as possible.

 

I have followed up with the team that is working on the resolution and currently as stated in the Dropbox.com_400_error post, if you update your Macs version of AccountEdge to the latest corresponding version that will fix the issue with your Mac.

 

Regarding the AccountEdge Mobile app, we are currently working on a releasing an updated version with priority.

 

We do appreciate your patience while we are working on resolving this issue. 

 

Cheers,
Jake

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Dshave
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Re: Accountedge mobile syncing error 400 dropbox

I to am having this problem syncing with AccountEdge Mobile. It is very frustrating to try for a month and get the same error message every time. I have been impressed with your products up to this point. Now I am losing my patience. I am NOT impressed. Please put a rush on this fix.

MYOB Moderator Neil_M
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Re: Accountedge mobile syncing error 400 dropbox

Hi @Dshave

 

Welcome to the MYOB Community Forum, I hope you find it a great resource.

 

I see your posting from Canada. Whilst we welcome your contribution to our forum it is aimed primarily at supporting our Australian and New Zealand clients. For technical support for the North American versions I recommend you contact the local distributor and developer, Acclivity.

 

For the Australian and New Zealand versions our team are working hard to get this resolved. Unfortunately we don’t currently hand an exact timeframe of when this will be resolved

Regards,
Neil

MYOB Community Support

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