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Confirmatio Code for AccountEdge v.9

agtronixjv
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Confirmatio Code for AccountEdge v.9

MYOB in its wisdom has ceased support for Mac versions, but my old AccountEdge v9 requires a confirmation code.  The MYOB call centre has advised posting here for help. I'm reluctant to change to the program my accountant reccomends (Xero), and in addition I need to do my BAS very soon using Account Edge.

 

Any help greatly appreciated.

 

agtronixjv

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CloverQ
MYOB Moderator
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Re: Confirmatio Code for AccountEdge v.9

Hi @agtronixjv 

 

I'm happy to take a look for you. Could you please send me a private message with the following details?

 

- Business name 

- Your full name 

- Serial number

- When you have the file open, go to AccountEdge > About AccountEdge, what is the full product name, version number and company file ID? A screenshot of this window also works.

- Choose confirm by phone, what is the company file code?

 

You can message me by mouse over my avatar and choose 'Send a message'.

Kind regards,
Clover

MYOB Community Support

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isbusi
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Re: Confirmatio Code for AccountEdge v.9

Hi @CloverQ ,

I have the exact same issue and after 4 hours on the phone to support that couldn't help me I came to the forums to find a way.

 

I tried to send you a private message but it loads a blank page, see attached.

 

 I tried Google Chrome and Firefox as well as incognito/private browsing windows.

 

It seems there is a bug with the PM feature right now.

 

Is there any other way to send you my details for a confirmation code?

Screen Shot 2022-08-09 at 1.54.31 pm.png
CloverQ
MYOB Moderator
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MYOB Moderator
Australia
MYOB Moderator

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Re: Confirmatio Code for AccountEdge v.9

Hi @isbusi 

 

Sorry to hear your experience with our support team was unsuccessful, but I'm glad to see you've found something on the forum that may help you.

 

Could you please try sending me a private message with the same information I requested above so I can look into it for you? Private messaging should work now for you, if not, please clear the browser cache then try again. 

Kind regards,
Clover

MYOB Community Support

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