Error message when trying to load 2020 tax tables in Accountedge NE V18.6

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Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Has anyone succesfully loaded their tax tables for 2021 in Accountedge NE. I am getting the message below .
I have tried reinstalling but still get same message.

 

 

"An error occurred while loading tax tables.

There is a problem with the tax table files currently installed. In order to load the current tax tables, please reinstall the application and check for updates."

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

I'm having the same error come up also.  Re-installed the compliance update and get the same error!!

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Yes. I'm getting exactly the same error.

I've also tried to upgrade my v18.5 company file and recieve the message "file doesn't need to be upgraded". Don't know if this is related or not.

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

PS. I've contacted MYOB Australia and will post up if I hear back.

Fortunately the tax brackets and rates haven't changed this year, just tweaks to repayment thresholds for student debts etc. I have a payroll to do, but fortunately, a small enough number of staff with HELP debts that I can make a minor manual adjustments for. A pain, but workable.

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Thank you for the response yes I had he same message with regards to our file 'no need to upgrade'.

I have been on an online chat most of the morning  and the resolution is something about  navigating via the Go menu to the preferences folder and deleting a plist file  ...none of which makes any sense to me at all

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

This has got pain written all over it. Here's is MYOB's response to my mail:

"Hi IvyStreet,

 

Lynne77 (Experienced Cover User) posted a new reply in MYOB AccountEdge on 01-07-2020 11:34 AM:

 


 

Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

 

Thank you for the response yes I had he same message with regards to our file 'no need to upgrade'.

I have been on an online chat most of the morning  and the resolution is something about  navigating via the Go menu to the preferences folder and deleting a plist file  ...none of whic makes any sense to me at all"

 

Think I may follow up again...

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Hi Lynn,

My email is finance@ivystreet.com.au if you want to drop me a note. I'll cc you in on any updates from MYOB.

Cheers.

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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Hi @Lynne77 @IvyStreet @kellyw 

 

I'm sorry to hear that you're all having this problem. Can I get you to check what the payroll year is in your file? We are now in the payroll year 2021, if this is not what you are seeing you will need to roll the year. 

 

You may want to test this in the Clearwater file to make sure it is what is causing your issue and resolves the problem.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User
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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Hi Tracey,

Our Current Payroll Year is June 30 2021


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Re: Error message when trying to load 2020 tax tables in Accountedge NE V18.6

Same here, I've rolled the year to 2021 and successfully run a payroll (manually adjusting HELP deductions).

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