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MYOB Account Edge - STP sent twice.

Jennielee
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MYOB Account Edge - STP sent twice.

We have moved from MYOB Account Edge to MYOB Essentials in November 2021.

 

When our employees look at their Income Statement prefill on the ATO website, there are two amounts. One from Account Edge for July - October 2021 and one from MYOB Essentials for the period 1 July 2021 - 30 June 2022. I have verified these amounts in MYOB and there is a double up for the period July - October 2021. Both of the STP has been finalised already for the 2021/2022 year.

 

Can I send an update event in MYOB Account Edge with the amounts zeroed out ? I have had a look and cannot see where I can do that.

 

Thanks for your help.

6 REPLIES 6
Sam_R
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Re: MYOB Account Edge - STP sent twice.

Hi @Jennielee,

 

Thanks for reaching out. 

 

That's correct! You'd need to zero out the amounts recorded in the employee's Pay history - in AccountEdge, then process an update event to finalise and push the updated figures ($0) to the ATO.

 

To zero out the employee's pay history:

 

  1. Go to the Card File command centre and click Card List.
  2. Click the Employee tab.
  3. Click the zoom arrow next to the employee.
  4. Click the Payroll Details tab.
  5. Click Pay History on the left side of the screen.
  6. Select 'Year-to-Date'.
  7. Reduce amounts to zero.
  8. "OK" to save.

image.png

 

To create an Update Event:

 

 

  1. Select Update Event from the drop-down list in the Type field. A list of employees appears.
  2. Click the Create Update Event button. The Create Update Event window appears.
  3. Select from the list of employees to report updated payroll data to the ATO.
  4. Enter the name of the Authorized Sender.
  5. Select Final Submission.
  6. Click Send to ATO.

If you had any further trouble with this, please do reach out. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Jennielee
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Re: MYOB Account Edge - STP sent twice.

Hi Sam,

 

Thanks, should I change the Entitlements in Pay History to be zero too ?

 

Regards,

Jennie

Sam_R
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Re: MYOB Account Edge - STP sent twice.

Hi @Jennielee,

 

You can if you'd like, however, only $ values are reported to the ATO, so the hours would not pull across in any case. 

 

Please reach out should you have any further queries on this. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Jennielee
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Re: MYOB Account Edge - STP sent twice.

Thank you Sam, that worked. The income from the old MYOB system now shows as zero on ATO website.

 

However, I accidently sent a STP update event in MYOB for Last Year (2021). Will that cause any problems ?

 

Thank you,

Jen Nie

Sam_R
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Re: MYOB Account Edge - STP sent twice.

Hi @Jennielee,

 

Great to hear, thanks for letting me know!

 

In regards to your last concern, this should not cause as issue if that payroll year has already been finalised, however, please reach out if you do have any trouble with that - happy to help. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Jennielee
Experienced Cover User
37 Posts
Experienced Cover User
Australia
Experienced Cover User

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Re: MYOB Account Edge - STP sent twice.

Thank you Sam for the very clear instructions !

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