Phone and internet activation not working

Trusted User ford
130 Posts
Trusted User
New Zealand
ford
Trusted User

259Posts

14Kudos

3Solutions

Phone and internet activation not working

Hi

 

I am using the 19.5 MYOB Plus.

I have two company files and one of them keeps trying to confirm the company file

I rang you help desk and you disconnected the call

I also tried the chat and started typing in the message and that disconnected as well.

I rang the activation phone number got a voice recording and the call disconnected.

One company file is working but the other one isn't. I've always had the same serial number

I hope your servers haven't been hacked.

 

 

2 REPLIES 2
Community Manager Suja_P
2,000 Posts
Community Manager
Australia
Suja_P
Community Manager

5840Posts

2130Kudos

476Solutions

Re: Phone and internet activation not working

Hi @ford,

 

We are currently investigating an issue with our servers that has a direct impact on the activation and confirmation service. 

 

We hope to have it resolved at the earliest. I'll keep you updated via the following post - Unable to confirm files - 18/06/2019.

 

 

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

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Trusted User ford
130 Posts
Trusted User
New Zealand
ford
Trusted User

259Posts

14Kudos

3Solutions

Re: Phone and internet activation not working

Phew just tried and working now

 

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