RESOLVED: Atlas service disruption impacting email forwarding

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MYOB Moderator CloverQ
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RESOLVED: Atlas service disruption impacting email forwarding

Hi everyone,

 

We are currently experiencing a service disruption which is preventing clients from receiving emails via the email forwarding functionality. Depending on the ISP routing, some affected users may also experience issue with accessing the Atlas log in page. 

 

We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue with top priority.

 

In the meanwhile, we would suggest temporarily changing the contact email address to your personal email  instead, it can be done via logging in to Atlas > Edit Site > Contact Information > Edit Settings.

 

We'll be providing updates here when we have more details available. 

Cheers,
Clover

MYOB Community Support

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MYOB Moderator Liam_M
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Re: Atlas service disruption impacting email forwarding

We have now been able to process a large number of held e-mails. We still expect some delays in email forwarding until the issue is completely resolved. More updates to follow.
We apologise for any inconvenience that this may have caused and we have technicians who are working on addressing this issue.
Thanks for your patience

Kind Regards

Liam
MYOB Client Support
MYOB Moderator CloverQ
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MYOB Moderator
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MYOB Moderator

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Re: Atlas service disruption impacting email forwarding

Hi everyone,

 

We are pleased to let you know that this issue is now resolved. Email forwarding functionality is returning to normal, all held emails have been delivered. 

 

Thank you all again for your patience and understanding while our teams worked through this matter. 

Cheers,
Clover

MYOB Community Support

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