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I would like to remove my free trial website and domain name please.
Solved! Go to Solution.
We can certainly organise for your MYOB Atlas website to be removed if you would like. Before we do, are you able to confirm whether or not you have plans to transfer your domain name to another domain registrar. If you are, then we can certainly provide you with the relevant information to allow you to do this.
No worries, I haven’t taken your website down just yet, as its easier to retrieve the code to allow you to transfer the domain name while the websites up. To transfer the domain name, you will need your UDAI code, which can be retrieved from within your site
Our help article, Transferring domain names to another registrar does step through how to retrieve that particular code from your Atlas website, if you would like to have a go at retrieving it over the weekend.
If not no worries, I’ll perform the cancellation of your website on Monday and grab the code for you at the same time if you haven’t been able to. Please note though that the code is only valid for 30 days from the date it was generated, so please keep this in mind as the code does have a limited lifespan.
Thanks for your help. I've tried a couple of times to grab the code myself. Keeps giving me an error.
"An error has occurred
There has been an error with this website. Please click the Back button on your browser or try going to your web address and logging in again. You may also want to check out the Learning Centre."
I might have to wait for you to grab it for me please.
That’s no problem, I’ve sent that code through to you in a private message. This can be accessed by clicking on your forum display picture in the top right-hand corner of your screen and then choose the envelope icon that appears
As mentioned this code does have a 30 day limited life, so I’d start getting in touch with other domain registrars if you haven’t already started.
I’ve put through the cancellation of your website today, it may take overnight for everything to fully cancel however you won’t be charged for any charges going forward.