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Web site is being redirected to myob

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Contributing User collumbo
8 Posts
Contributing User
Australia
collumbo
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Solved: Go to Solution

Web site is being redirected to myob

 
9 REPLIES
MYOB Moderator CloverQ
6,615 Posts
MYOB Moderator
Australia
CloverQ
MYOB Moderator

6615Posts

438Kudos

1063Solutions

Re: Web site is being redirected to myob

Hi @collumbo,

 

I've located your Atlas account based on your forum details. 

 

Our record shows that your Atlas website was recently cancelled due to subscription payments in arrears since September 2017. Our arrears team tried calling and emailing without result, therefore this Atlas account was cancelled. 

 

You still own the purchased domain name, it can be transferred to a different registrar, should you wish to use it with a third party website.  


Kind regards,
Clover
MYOB Client Support
Contributing User collumbo
8 Posts
Contributing User
Australia
collumbo
Contributing User

8Posts

1Kudos

0Solutions

Re: Web site is being redirected to myob

I have payments taken up to 24/1/2018
Contributing User collumbo
8 Posts
Contributing User
Australia
collumbo
Contributing User

8Posts

1Kudos

0Solutions

Re: Web site is being redirected to myob

Payments have been taken out of my account
MYOB Moderator CloverQ
6,615 Posts
MYOB Moderator
Australia
CloverQ
MYOB Moderator

6615Posts

438Kudos

1063Solutions

Re: Web site is being redirected to myob

Hi @collumbo,

 

The original Atlas Premier subscription payment was in arrears since September last year, and has not been paid for. There was no reaction to our arrears team's email and phone contact attempts. 

 

I can see that on 24/1/2018, you started a duplicate Atlas Premier plan on top of your existing Premier plan. This new plan is incorrect therefore subsequently cancelled. The pro-rata amount paid goes towards in paying off the arrears.

 

If you are seeking to reinstate your Atlas website, then we would require the arrears amount to be paid off first (Sep, Oct and Nov invoices). We can then reinstate the Atlas website, which will be on the business card state, due to not having an active subscription. You'll then need to start a new Atlas plan. 

 

Please do note that it's an unusual process to reinstate the website, so it can take some time to complete. If you wish to go forward with it, let us know, I'll arrange the quote to be sent. 


Kind regards,
Clover
MYOB Client Support
Contributing User collumbo
8 Posts
Contributing User
Australia
collumbo
Contributing User

8Posts

1Kudos

0Solutions

Re: Web site is being redirected to myob

I you could reinstate that would be great and very much appreciated
MYOB Moderator CloverQ
6,615 Posts
MYOB Moderator
Australia
CloverQ
MYOB Moderator

6615Posts

438Kudos

1063Solutions

Accepted Solution Solved Solution

Re: Web site is being redirected to myob

Hi @collumbo,

 

No worries. I've arrange a quote with the total arrears amount to be emailed to your forum email address. Please use the link within to complete the payment. 

 

Once done, please let us know, we'll proceed to the next steps. 


Kind regards,
Clover
MYOB Client Support
Contributing User collumbo
8 Posts
Contributing User
Australia
collumbo
Contributing User

8Posts

1Kudos

0Solutions

Re: Web site is being redirected to myob

Payment of arrears has been made .
Thank you
MYOB Moderator CloverQ
6,615 Posts
MYOB Moderator
Australia
CloverQ
MYOB Moderator

6615Posts

438Kudos

1063Solutions

Re: Web site is being redirected to myob

Hi @collumbo,

 

Thanks for the update. 

 

I've gone ahead and started a new Premier plan for your Atlas website, using the same payment profile that was used before. The invoice has been emailed to your forum email address.

 

Your Atlas website is now restored, and correctly reflect the same level of plan as before. Please do double check and let us know if you have further questions. 


Kind regards,
Clover
MYOB Client Support
Contributing User collumbo
8 Posts
Contributing User
Australia
collumbo
Contributing User

8Posts

1Kudos

0Solutions

Re: Web site is being redirected to myob

Thank you
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