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domain name renewal

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mainlander9
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domain name renewal

Need to renew domain name on web site.  there Atlas renewal function is not working?  no messages why it dosen't work, which is very frustrating.  anyone have same problem?  any solutions out there?

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mainlander9
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Re: Domain renew

yes, i'm having same problem.  pretty hopeless is all i can say.  

Melisa_D
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Re: domain name renewal

Hi @mainlander9

 

Thanks for your post. For assistance with this please contact our Atlas support team at atlas@myob.com, they will be able to assist with this. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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mainlander9
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Re: domain name renewal

Thanks.  I've sent 3 emails so far and as yet no response, so very disappointing service.  Every year the renewal is a problem.  Why is it so difficult.  

Steven_M
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Re: domain name renewal

Hi @mainlander9 

 

We have received your emails and our team will be looking into that situation for you as soon as possible.

Kind regards,
Steven

MYOB Community Support

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mainlander9
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Re: domain name renewal

thanks.  on the phone with support at present.

Steven_M
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Re: domain name renewal

Hi @mainlander9 

 

Just a quick mention, Atlas is only supported through our email channel. While we do offer limited support through this channel in relation to Atlas, the primary support method should be that email channel. Note: It is not manned and can take a few days to get a response depending on the situation and query.

Kind regards,
Steven

MYOB Community Support

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mainlander9
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Re: domain name renewal

well that is hopeless.  this is one of, if not the worst customer experience that i have encountered!! 

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