renew domain payment

[Addit]

Please can someone help me. I need to pay my renewal for my domain and the site will not accept my payment. I cannon get hold of anyone. Please help

[same12]

Same issue here. Atlas@myob.com email address is not working either.

[Melisa_D]

Hi @Addit, @same12, 

Thanks for your post. For atlas queries please contact our team via email; atlas@myob.com, our team will be in touch within 24-48 hours. 

[Addit]

Um no - that email is not working. I have sent through 5 emails already with no reply

[CloverQ]

Hi @Addit 

Thanks for the update, we did receive reports that some clients were unable to reach our inbox last week, this has been resolved.

When renewing the domain name within your Atlas website, the checkout page will automatically load card set up as the payment profile for your Atlas plan subscription, simply enter the security code to proceed. It requires a working credit card set up as the payment profile, I can see that you are currently using direct debit so in order to renew the domain, please first go to Site Settings > My Account > Update billing details, follow the prompts and update your payment profile with a credit card (please do not use the 'Add/use a different card' option on the checkout page).

Once updated, log out of your Atlas website then log back in and try renewing again. With the domain renewed, you can use the same method above to switch the payment profile back to direct debit if desired. If you run into any problem, please do not hesitate to email atlas@myob.com with more details.

[CloverQ]

Hi @same12 

I'm afraid that I was unable to locate any active Atlas accounts based on your forum details. Could you please email atlas@myob.com with your account details/domain name you are trying to renew? I'm happy to check it further for you.

[Addit]

I do not want this website or your services. Please cancel the website and delete it from the Google and Bing search. You still have it listed and it is effecting my new site. Please delete it. Thank you.

[Melisa_D]

Hi @Addit, 

Please email our Atlas team via atlas@myob.com with your details requesting cancellation so that they can have this arranged for you. 

[macndaniel]

I am having the same issue, I cannot add a payment method for the domain although the monthly payment is fine

[Melisa_D]

Hi @macndaniel, 

Thanks for your post. Please reach out to our Atlas team via atlas@myob.com, our team will be in touch to assist further.