renew link not available to renew domain name

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Contributing User Mrozek
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renew link not available to renew domain name

I received this email, 'Your MYOB Atlas website's domain name
daintreeholidayaccommodation.com.au will soon expire on 14-Nov-2017'.

BUT when I go to site settings and then domain names it tells me it will expire in Feb 2018...also there is no renewal link...

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MYOB Moderator CloverQ
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Re: renew link not available to renew domain name

Hi @Mrozek,

 

Sorry about the confusion caused. 

 

I understand that there was a renewal hiccup in 2016, which this domain name was repurchased in 2/2016 instead of being renewed. Therefore this domain will be valid until 2/2018.

 

I'm afraid that the renewal notice was sent based on the old schedule, I've now updated our records, so the correct schedule will be used. The expiry date shown in your Atlas website is always correct, please feel free to log in and check it at any time. When it gets close to the expiry date, the renew option will become avaialble.

 

I hope this helps. If you have any questions, please do not hesitate to post again.

Cheers,
Clover

MYOB Community Support

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Contributing User Mrozek
5 Posts
Contributing User
Australia
Contributing User

5Posts

1Kudos

0Solutions

Re: renew link not available to renew domain name

Thank you 

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