MYOB Subscription Invoices

[ALMA1]

Hi.

I have not been receiving nor are the invoices showing under Invoices in my my.myob since November 2021.

Calling is not an option as waiting far too long to speak to someone and it ties up the businesses phone number. Can someone please contact so that I can send Member Number and Serial Number.

Thank you.

Natalie

[Melisa_D]

Hi @ALMA1, 

Thank you for your post and welcome to the Community Forum ! You can view your invoices through  myaccount.myob.com. This will have a history of the bills. 

In regards to receiving the tax invoices, can you please send me a private message with the email address that should receive this email and your serial number.

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[ALMA1]

Hi Melisa D

Thanks for the info. Yes I am aware that they can be downloaded through my.myob but the last one showing is the November invoice - December, January & February are not there to view and download.

The private message link also doesn't allow me to send you the email address.

Regards

Natalie - ALMA1

[Melisa_D · Accepted solution]

Hi @ALMA1, 

The link provided above is a link to the My account billing window, if you login with your MYOB Email address and password the list of your invoices will be listed and available to download.

Can you please try this private message link. 

[SharonWA]

@Melisa_D 

Can you please help. I also have missing invoices,  contacting support / phoning is impossible to get through. 

My bank has been charged so I know that is not the issue, and when I log in to my MYOB account, it also shows that an invoice hasn't been issued since December 2021.

How do we get this resolved please, I can't reconcile my January or February end of month with out it. 

[SueB1962]

I have the same problem.  No invoices showing after June 2021!!

The monthly subscription is being direct debited from our bank account, but no invoice is being emailed to us and nothing to download in my.myob.

[SueB1962]

I have the same problem. No invoices showing after June 2021!!

The monthly subscription is being direct debited from our bank account, but no invoice is being emailed to us and nothing to download in my.myob.

[Melisa_D]

Hi @SueB1962, 

Please go to myaccount.myob.com and sign in with your MYOB email address and password, your invoices should be listed in this window. 

You mentioned you're not receiving invoices via email, can you please send me a private message with the below information so I can look into this:

• Serial number 
• Your full name and email address 
• Email address that should be receiving the invoices 

[Shirin_M]

Hi,

I've had the same issue, I can get the invoices through the link you mentioned.

How can I get them through my email the same as before. I am not receiving invoices via email since the last couple of months.

Shirin

[Melisa_D]

Hi @Shirin_M, 

Thanks for your post and welcome to the Community Forum ! I'd just like to let you know that I've updated your username to Shirin_M based on your Community Forum details as your username was your product serial number. We do not suggest having your username as your serial number for security and privacy reasons. 

So I can take a look into your query, can you please send me a private message with the email address the invoices should be sending to.