User not seeing company file so want to resend invitation

[BANC]

Our audit had access to our YOb company file last year and is still listed as a user, however shoe cannot see our company file and ask if I can resent an invitation. Can I do that? I tried to creat another user for her with slightly different name but same email address but that did not work as it says she is already a user.

How do I get her to be able to see our company files.?

[Melisa_D]

Hi @BANC, 

Thanks for your post. Can you please send me a private message with the below details so I can check our records:

• Serial number 
• Your full name and email address 
• File name 
• Users full name and email address