Partner Zone

User not seeing company file so want to resend invitation

BANC
4 Posts
User
User

4Posts

0Kudos

0Solutions

User not seeing company file so want to resend invitation

Our audit had access to our YOb company file last year and is still listed as a user, however shoe cannot see our company file and ask if I can resent an invitation. Can I do that? I tried to creat another user for her with slightly different name but same email address but that did not work as it says she is already a user.

 

How do I get her to be able to see our company files.?

1 REPLY 1
Melisa_D
MYOB Moderator
9,864 Posts
MYOB Moderator
MYOB Moderator

9,864Posts

692Kudos

1,115Solutions

Re: User not seeing company file so want to resend invitation

Hi @BANC

 

Thanks for your post. Can you please send me a private message with the below details so I can check our records:

  • Serial number 
  • Your full name and email address 
  • File name 
  • Users full name and email address

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post