Calculated Closing Bank Balance

[Sparky1]

Hi All,

I'm completing my first ever bank reconciliaiton on a new account. There have only been two transactions, both of  which I can see and have allocated, but the calculated closing balance is wrong.

I've confirmed that the opening balance was set as nil in the general ledger and confirmed only the new account is selected in the bank rec screen, so I'm struggling to understand the problem.  

Any help would be much appreciated! 

[SamaraM]

HI @Sparky1 

Welcome to the Community Forum. As this is the first reconciliation, I recommend going through the transactions on the ledger (Banking > Find transactions) and broadening the to and from dates to check:

1. By comparing that window to the reconcile accounts window, check all the transactions are coming up on both.
2. There haven't been any transactions accidentally entered before the opening balance date.

If it is not resolved by the above, could you respond with a screenshot of both as well as the last 4 digits of your serial number so I can assist you further?

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.