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Deleting imported bank statements

laura1
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Deleting imported bank statements

I am trying to delete imported bank statements and it keeps saying 'Something went wrong. Please try again or refresh the browser.' I have deleted the cached files still does work.

 

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Yanike_S
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Re: Deleting imported bank statements

Hi @laura1 

 

Thanks for your post. I am sorry to hear you are getting this error message. I have seen this error message appear when one or more transactions in the imported QIF file have been allocated or matched to a transaction in the company file.

 

To solve this you will need to unallocate or unmatch the transactions within the company file matched to the transactions in the imported QIF file.

 

Let me know how you get on with this.

Kind regards,
Yanike

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laura1
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Re: Deleting imported bank statements

Hi Yanike,

Thank you for your response.

I have deleted some imported statements however some wont delete.

I would have transactions allocated on the imported statements that have been deleted.

I have many transactions allocated so to unallocate them would take a long time.

Extremely frustrating.

laura1
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Re: Deleting imported bank statements

Any other suggestions?

Yanike_S
MYOB Moderator
2,585 Posts
MYOB Moderator
MYOB Moderator

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378Solutions

Re: Deleting imported bank statements

Hi @laura1 

 

Could you send me a private message with your serial number please? Then I will be able to have a look if we could remove these transactions for you.

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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