Essentials is allocating payments to invoices that I have not received.

[HeaderTarps]

Hi,

I just received a call from one of my customers who say they received a reminder to pay the remainder of their invoice ($97.9 of a $940.50 invoice) and thought this was odd, as they had not paid any of it. I said I would investigate. Looking through all my bank accounts I had not recevied and figure like that which the invoice activity stated I had. I have then had a second invoice show it had been paid 5 days before I had received a payment in my bank account and then MYOB wanting me to allocate this payment but I could not as it had already allocated a payment which I had not received.

MYOB, this and many other problems occuring since the update need to be fixed NOW! 

looking for alternative programs today  

[Steven_M]

Hi @HeaderTarps 

Within Banking>>Bank rules is the option for Automatically match bank transactions to MYOB bills and invoices  When this is enabled users would have their transactions automatically matched when a potential match is found, this matching is done on some key factors, with the date of the invoice not being a factor.  As such, if you have entered an invoice in advance but received an invoice for the exact same amount then it will likely match the transaction to that.

To remedy this situation and to avoid it happening in the future, you want to untick the Automatically match bank transactions to MYOB bills and invoices option. This way the system will not automatically match, allowing the customer to match to the appropriate invoice they are wanting.

[HeaderTarps]

Hi Steven,

Thank you for getting back to my question however you have missed the point and not answered it. The problem is that MYOB had made a up a totally new payment that I had not received in my bank account and then radomly allocated this mystery payment to one of my invoices which it did not match. I dont have that many customer invoices that I wouldnt see if it matched another one. Also there was no record of such a payment in my bank account. 

Lastly, the fix for this problem should not be that we turn something off, the fix should be that MYOB fixes the problem that started only after the update. Why dont I just turn the whole program off then I wouldn't have a problem at all. Still dissapointed.