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Missing bank feed transaction

kellymariehair
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Missing bank feed transaction

Hi,

im missing a transaction that is showing on my bank statement but not showing in the bank feed. 
How do I rectify this please?

 

 

5 REPLIES 5
Yanike_S
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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378Solutions

Re: Missing bank feed transaction

Hi @kellymariehair 

 

Thanks for your post. I am happy to have a look into this for you. Could you send me a private message with your serial number, last 4 digits of the bank account and a screenshot of the missing transaction?

Kind regards,
Yanike

MYOB Community Support

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kellymariehair
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Re: Missing bank feed transaction

Sorry I can't seem to work out how to private message you. 
If I click on the private message hyperlink it takes me to a page that says private message and that's it. 

Yanike_S
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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378Solutions

Re: Missing bank feed transaction

Hi @kellymariehair 

 

You should have the right access, if you are still having trouble could you clear your cache and try again?

 

Send me a private message

Kind regards,
Yanike

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kellymariehair
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Re: Missing bank feed transaction

This is what I see when I try to private message 

 

 

8EF4FD13-28EB-4006-96A0-3A515569FA62.png
Yanike_S
MYOB Moderator
2,585 Posts
MYOB Moderator
MYOB Moderator

2,585Posts

149Kudos

378Solutions

Re: Missing bank feed transaction

Hi @kellymariehair 

 

Thanks for the screenshot. Make sure to sign in to the community forum on the topright corner and try again. Alternatively try opening the forum via a browser such as Google Chrome.

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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