ONLINE INVOICE PAYMENTS

[Soap]

I need to delete a online invoice payment because it has been allocated to the wrong invoice. 

but each time I try to delete it keeps coming up with the follwoing message

SOMETHING WENT WRONG. PLEASE TRY AGAIN OR REFRESH THE BROWSER. PLEASE TRY AGAIN. IF THE ERROR PERSISTS, GET IN TOUCH WITH US. REQUEST ID: bab8d5b1-61ba-4a48-85be-c699f37be8d2.

Can someone help me ?

[Earl_HD]

Hi @Soap 

Thank you so much for your post. I've had a script run over your company file for you, this should now be resolved. 

Can you please sign out and sign back into your file and let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl

[Soap]

Hello Earl

No change,   still telling me the same thing

I wll sent a snip back to try to show you.

[Celia_B]

Hi @Soap 

We appreciate your patience on this issue. And thank you for responding to us and providing updates on the situation.

To investigate this further, could you please send me a screenshots on the page where you can see the error? as well as the error details by clicking on details. 

looking forward to your reply.

Thanks, 

Cel

[Soap]

Hello Cel

pls see attached screenshot of message that comes up.

Thank you

Debbie

[Celia_B]

Hi @Soap 

Thanks for the screenshots. 

Can  you please try to use on Google Chrome as we always recommend to use google chrome. and clear the  cache, log out and then log back in. 

Let me know how you go. 

Thanks 

Cel

[Soap]

Hello Celia

I did log in with Google Chrome and the same thing happened.  Came up with the same message.

[Celia_B]

Hi @Soap 

I'm sorry to hear that you still have an issue, and your patience is very much appreciated. 

To furtherly assist you with this, Can you please send me a Private Message with this details. Note that sensitive information cannot be posted on Forum

• Serial Number
• Company Name
• First and last name of the Primary Contact
• Email Address

I hope to hear from you soon

Thanks, 

Cel