Preparing Electronic Payments Window Different to General Ledger Balance

[jmh]

Hi everyone

I have an amount sitting in the Electronic Payments Window dating back to 2015 and yet the balance of the Electronic Clearing Account in the General Ledger is zero. 

What am I missing? Shouldn't both balances be zero?

Grateful for your assistance.

[Steven_M · Accepted solution]

Hi @jmh 

Sorry to see that no one has offered assistance with your query.

I hope you managed to get it resolved. If not, I would be:

• Ensuring that the linked account for electronic payments is the one you suspect - Accounting>>Manage linked accounts -- Bank account for electronic payments
  
  
• Checking for any transactions that are debiting the Electronic Clearing Account that is not electronic payments i.e. General Journals. These don't appear in the Prepare electronic payments window but would impact the account balance thus you end up with a situation where the balance is 0.00 however there are transactions in the window.

[jmh]

Thanks Steven

I'll try this

Regards

Joanne