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Re: Phone Support Waiting times

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Burra-Paul
Experienced User
11 Posts
Experienced User
Experienced User

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Re: Phone Support Waiting times

25th July: I've been waiting on the line for 40 minutes so far and "my position in the queue" is still 4. I was 6 but I suspect two gave up on it. This is worse than a government department. It's a complete disgrace.
I'll wait & see how long this goes on for ...................
And the music you have no choice listening to, is terrible.

After 51 minutes I got to talk to someone in some country somewhere or other, and she had absolutely no willingness to accept that this was a problem (for two days in 2020 MYOB treated income items as expenses - I've just taken over from someone who hadn't allocated anything for 20 months so trying to do a reconciliation).

I am sick of having to ask everyone I spoke to on that helpless line to tell me again what they're saying and having to constantly repeart myself. And after an hour .... I still have the problem. Hopeless. Absolutely hopeless.

 

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Tracey_H
MYOB Moderator
11,848 Posts
MYOB Moderator
MYOB Moderator

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1,396Kudos

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Re: Phone Support Waiting times

Hi @Burra-Paul 

 

I'm sorry to hear you've had that experience with our phone-based teams. So that I can assist with your reconciliation issue can you provide detailed information. Please feel free to send me screenshots and the serial number by private message.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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