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November 2022
November 2022
I have followed the instructions for deleting a bank import but the message "Something went wrong. Please try again or refresh" continues to appear.
The entries are not reconciled.
There is no lock period.
November 2022
November 2022
Hello @BE2022
Welcome to the Community Forum.
Have you tried deleting the imported bank statement in another web browser or in Google Chromes incognito mode?
Can you please also double-check that you are deleting it following the following steps:
If you are still getting the error while attempting in another browser can you please attach a screenshot of this.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
November 2022
November 2022
Hi Chris,
I am still not able to delete tha bank imports; either I get to the confirm delete pop-up and click delete, only for nothing to happen to the file (even after refreshing etc) or it brings up the attached error.
November 2022
November 2022
Hi Chris,
I am still not able to delet these transactions and unable to private message you. Could you private msg me please and I will see if I receive it?
December 2022
December 2022
Hello @BE2022
Sorry for the delay in my response.
Have you managed to resolve this?
If still having the issue of being unable to delete the bank statement when using another web browser can you please send me the console log.
To get the console log you will need to do the following:
Right-click and choose Clear Console
Repeat the action that causes the error/issue. Any errors within the logs will be recorded in the red error text
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