Unable to reconcile bank balance

[aherath]

My bank cheque account, is continuaslly unreconciled to bank statement.  I "undid" the reconcilation back to 30.06.2015 that is the begining of my business, but still calculated closing balance is not correct, In October 2022 I have recociled bank untill 30.06.2022, and balance sheet bank balance is showing correct, balance for the balance sheet date. i have attached screen shots for your referance. 

[aherath]

Hi any one can help, 

[Steven_M]

Hi @aherath 

Based on the screenshots, I do agree there is something amiss going on here. We likely need to take a look at the file, however, just wondering if you can complete the following task to see if there are any outstanding transactions listed - I doubt there will be but we do need to ascertain what is full going on.

If you go to the Business Name Menu>>Business settings>>Check the Opening Balance date. Go to the Accounts>>Chart of accounts and check the opening balance of that particular account. Once you have that information, go to Banking>>Find transactions and select that account and enter the date to be 1/1/1900 and to the opening balance date are any transactions listed? If not, update the to date to be 30/6/2015 does only that one transaction appear?

[aherath]

Thank you Steven,

Opening balance date 01.05.2015, in chart of accounts only saw current balance (file attached), trial balance for June 2015 attached.

[aherath]

opening balance screen screenshot

[Steven_M]

Hi @aherath 

Thank you for providing those screenshots. They provided what we did need to see for your situation.

I've arranged for that company file to be looked into my our team. I've also sent you a separate email for your reference (apologies you would have received two, you can ignore the one that refers to AccountRight) to acknowledge that our teams are working on that file for you. They should reach out in the next few days to give you an update and the next course of action.

[aherath]

Hi Steven, 

Do you have any updates on this,I am still wating for solution. 

[Steven_M]

Hi @aherath 

I understand that our team has investigated that situation and has found no error with the data. It does appear that a future-dated reconciliation. I understand that the team has tried to contact you to advise of this situation. It does appear that you were not able to answer and as such have sent you a follow up email with the necessary steps.

[aherath]

Hi Steven,

I  received an email  informing that I missed their call not with necessary steps, I replied requsting them to call me back, I am waiting for the reply call & I have taken three calls upto now , on hold for more than one hour.

I need to provide my accounts to the ATO, please provide me  a solution soon as possible. It more than 2 weeks that I have been waiting for action from MOYB.

[Steven_M]

Hi @aherath 

I've passed on your comments to our phone based teams to look at getting that follow up phone call to the case.