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December - last edited December
December - last edited December
Today I waited for 1 hr 47 mins to speak to someone in support who can help with the issue, being all of my balances have changed and I am unable to reconcile in Essentials. I unfortunately was disconnected and now when I ring the 1300 phone number they tell me wait times are very busy and could be up to 30 minutes. I need this fixed to run my business or put it out there how we can fix this. From MYOB, this is not good enough.
December
December
Hi @Audrey_M66
Sorry to hear that you lost connection when trying to call our Inbound Team. From your account, I can see that you were since able to speak to our support team and reached a result.
I trust that this query has been sorted.
January
January
I have exactly the same issue since the change in essentials! Totally frustrating!
February
February
Hi,
Did you find a solution to the bank account balances not matching up? this is happening to me too.
February
February
No - not at all - I had to pay an accountant to go in and fix it all.
It looks like in the update - something happened to duplicate the feed. Instead of them being able to reset to a certain date. Which was correct They wanted me to go in and undo all the work that was correct - and re-enter it by hand
I suggest reporting it - I believe they should be paying for the accountant - but of course - that wont happen.
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