Unable to reconcile in Essentials, balances are now all wrong

[Audrey_M66]

Today I waited for 1 hr 47 mins to speak to someone in support who can help with the issue, being all of my balances have changed and I am unable to reconcile in Essentials. I unfortunately was disconnected and now when I ring the 1300 phone number they tell me wait times are very busy and could be up to 30 minutes. I need this fixed to run my business or put it out there how we can fix this. From MYOB, this is not good enough.

[SamaraM]

Hi @Audrey_M66 

Sorry to hear that you lost connection when trying to call our Inbound Team. From your account, I can see that you were since able to speak to our support team and reached a result.

I trust that this query has been sorted.

[Denise71]

I have exactly the same issue since the change in essentials! Totally frustrating! 

[HeaderTarps]

Hi,

Did you find a solution to the bank account balances not matching up? this is happening to me too.

[dhidl]

No - not at all - I had to pay an accountant to go in and fix it all.    

It looks like in the update - something happened to duplicate the feed.    Instead of them being able to reset to a certain date.   Which was correct   They wanted me to go in and undo all the work that was correct - and re-enter it by hand

I suggest reporting it - I believe they should be paying for the accountant - but of course - that wont happen.