Unlinking the account from a cancelled bank account

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hairextension
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Unlinking the account from a cancelled bank account

Hi MYOB Team!

 

We recently added new bank accounts to the system and have cancelled the old ones. The problem is that we cannot link the new bank account to the account which we've linked to the cancelled bank accounts to. There is a notification that pops out which says that "Account cannot be duplicated. Please select a different Account."

 

Can you please assist us on what we should do in order to link the new bank accounts to the account in the balance sheet?

 

Thanks

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MeganCompain
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Re: Unlinking the account from a cancelled bank account

I am having the same issue. What was the solution?

SupportNoteGuy
MYOB Staff
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MYOB Staff
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Re: Unlinking the account from a cancelled bank account

Hi @hairextension @MeganCompain - sorry for the late reply!

 

Take a look at this help topic which should solve your issue: Managing bank feeds 

 

 

Kind regards,

Adrian

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