Unmatched transaction will not match

[Cloud_Mind]

Hi MYOB,

This customer has been upgraded from Old Essentials to New Essentials. 

There is a transaction posted to credit card on 11/08/2022 and on the credit card side it will not match?

How is my client suppose to balance this?

Transaction not matching on credit card side?   Why is this not matching?

[Steven_M · Accepted solution]

Hi @Cloud_Mind 

Just testing that situation within my setup, I was able to see the other side of that transaction in the Match transaction window when I was attempting to deal with the other transaction.

The only thing that I could get to prevent that transaction from appearing is to mark the transaction as cleared i.e. tick the transaction, in the Reconcile accounts window for that account.

[Cloud_Mind]

Thanks @Steven_M I think the client might have mucked it up there end.   I ended up undoing the bank reconcilations and matching off again and it worked for me 

Thanks again for your help